Frequently Asked Questions

Browse our collections, select your desired piece, select the size (if applicable), and click 'Add to Cart'. Once you're ready, proceed to checkout, enter your shipping details, and choose your preferred payment method.

We accept all major credit and debit cards, UPI payments, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for select pin codes within India.

Yes, you can cancel your order within 2 hours of placing it. Please contact our support team at gemselanora@gmail.com or call our customer care helpline to request a cancellation. Once the order is shipped, it cannot be cancelled.

Standard shipping typically takes 3 to 5 business days for metro cities, and 5 to 7 business days for other regions in India. High-demand handcrafted items may take slightly longer.

Yes, we offer free shipping on all orders above ₹999 within India. For orders below ₹999, a standard shipping charge of ₹99 is applicable.

Once your order is dispatched, we will send you an email and SMS with a tracking number and a link to trace your shipment. You can also track it directly on our website using the 'Track Your Order' link.

Yes, all ElanoraGems jewellery pieces are meticulously hand-crafted by master artisans. Each design is unique and reflects our commitment to premium craftsmanship.

We use certified 92.5% sterling silver as our base metal. For gold pieces, we apply a thick layer of premium 18K gold plating (vermeil) to ensure durability, brilliance, and a luxurious finish. All our pieces are hypoallergenic, nickel-free, and lead-free.

Absolutely. Every purchase from ElanoraGems comes with an official certificate of authenticity specifying the metal purity (92.5% silver) and verifying any gemstones used.

We offer a hassle-free 15-day return and exchange policy from the date of delivery. The item must be unused, in its original packaging, and with all security tags intact.

Once we receive and verify the returned item at our warehouse, your refund will be processed within 5-7 business days. It will be credited back to your original payment method or issued as store credit, depending on your preference.